Registration Number RS/CA/243/D/26 dated 4th March, 2006

Cancellation & Refund Policy

Merchant business' return and cancellation policy must be made available to customers on website and they have to agree to its terms during the order process. Customers have to click on an "Accept" or "Agree" for return and cancellation button before submitting their payment information. Then, once the order has been submitted, policy can be sent to customers with the order confirmation email.

Cancellation Policy

North East Development Society believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • No cancellations are entertained for those products that the North East Development Society marketing team has obtained on special occasions like Pongal, Diwali, Valentine's Day etc. These are limited occasion offers and therefore cancellations are not possible.
  • North East Development Society does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
  • In case of receipt of damaged or defective consumer durable items and non durable items like mobile phones, mixer grinder, calculator etc, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 21 days of receipt of the products. For books, VCDs, DVDs, software products, the matter should be reported within 5 days.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

Links of Central Ministries
Ministry of Agriculture

Ministry of Food Processing Industries

Ministry of Chemicals and Fertilizers

Ministry of Commerce and Industry

Ministry of Health and Family Welfare

Ministry of Consumer Affairs, Food and Public Distribution

Ministry of Culture

Ministry of Development of North Eastern Region

Ministry of Environment and Forests

Ministry of Human Resource Development

Ministry of Communications and Information Technology

Ministry of Information and Broadcasting

Ministry of Labour and Employment

Ministry of Micro, Small and Medium Enterprises

Ministry of Science and Technology

Ministry of Water Resources

Ministry of Minority Affairs

Ministry of Rural Development

Ministry of Drinking Water and Sanitation

Ministry of Social Justice and Empowerment

Ministry of Tourism

Ministry of Tribal Affairs

Ministry of Panchayati Raj

Ministry of Urban Development

Ministry of Water Resources

Ministry of Women and Child Development

Ministry of Youth Affairs and Sports
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